Privacy Policy

1. OUR COMMITMENT TO PRIVACY 

Aynsley Campbell Creative Pty Ltd (who is referred to in this Policy as “We”, “Us”, “Our” and similar grammatical forms) is committed to managing personal information that We collect in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws. 

This document, which is referred to as Our Privacy Policy (“Policy”) sets out Our policies for: 

  • How We collect, use, and disclose Your personal information, 

  • How You may access and seek the correction of any information, and 

  • How You may make a complaint about a breach of privacy legislation. 

References in this Policy to “You” or “Your” refers to any individual about whom We collect personal information. 

2. WHAT INFORMATION DO WE COLLECT ABOUT YOU? 

a) Details so we can provide services 

When You enquire about Our services or when You become Our client, a record is made which includes Your personal information. The type of personal information that We collect will vary depending on the circumstances of collection and the kind of service that You request from Us, but will typically include: 

  • Your name, e-mail, postal address and other contact details; 

  • Information about Your employer or an organisation who You represent; 

  • Your professional details; and 

  • Any additional personal information You provide to Us, or authorise Us to collect, as part of Your interaction with Us. 

We may also collect personal information about You from other sources, for example as a result of interacting with Our Consultants or Employees or other people who assist Us to operate Our business. 

b) Details so we can engage You as an employee or contractor 

We also collect personal information, such as Your name, contact details, qualifications, tax details and where relevant, Your work history when recruiting personnel or Contractors. We usually collect this information directly from You. 

Before offering You a position or engaging You, We may also collect personal information necessary to conduct background checks from third parties in ways which You would expect (for example, from recruitment agencies or referees You have nominated) to determine Your suitability for certain positions. 

c) Details when You interact with Us 

We may also collect personal information about other individuals who are not Our clients, such as members of the public who participate in events We are involved with and other individuals who interact with Us on a commercial basis. The kinds of personal information We collect will depend on the capacity in which You are dealing with Us. Generally, it would include Your name, contact details, and information regarding Our interactions and transactions with You.

You can always decline to give Us any personal information We request, but that may mean We cannot provide You with some or all of the services You have requested or engage with You. 

d) Visitors to Our Website 

We may collect personal information when You visit or use Our Website, https://aynsleycampbellcreative.com.au. Our Website uses cookies. A “cookie” is a small file stored on Your computer's browser, which assists in managing customised settings of the Website and delivering content. We collect certain information such as Your device type, browser type, IP address, pages You have accessed on Our Website and on third-party Websites. You are not identifiable from such information. You may visit Our Website without identifying Yourself or use the settings in Your browser to control how Your browser deals with cookies. However, in doing so, You might not be able to access certain pages or content on Our Website. 

From time to time, Our Website might contain links to third-party Websites. We are not responsible for the content or privacy practices of Websites that are linked to Our Website. 


3. CAN YOU DEAL WITH US ANONYMOUSLY? 

We will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with Us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicable for Us to deal with individuals anonymously or pseudonymously on an ongoing basis. If We do not collect personal information about You, You may be unable to utilise Our services or participate in any programs that we may hold from time to time. 


4. HOW DO WE USE AND DISCLOSE YOUR PERSONAL INFORMATION? 

a) Business purposes 

The collection and use of personal information depends on the nature of Your interaction with Us, but generally, We collect personal information necessary to carry out Our business; Our services; to assess and manage Our clients' needs; and fulfil administrative functions associated with these services. These administrative functions, include for example entering into contracts with You or third parties; entering into funding arrangements or joint ventures with us; responding to requests for information and other general inquiries; managing, planning, advertising and administering programs; researching, developing and providing Our services; recruitment processes; billing and debt recovery and managing client relationships. 

b) Marketing purposes 

We also use personal information for market research purposes and to inform You of Our services or other opportunities that may interest You. If You do not want to receive direct marketing communications, You can opt-out at any time by contacting Us using the contact details below. If You opt-out of receiving marketing material from Us, We may still contact You in relation to Our ongoing relationship with You. 

c) Disclosure to contractors and other service providers 

We may disclose information to third parties We engage, including contractors, professional advisers; employees and service providers to assist us in providing the services, a proposal or statement of works or support in data processing, data analysis, customer satisfaction surveys, information technology services, Website maintenance/development, printing, archiving, mail-outs, legal matters; and market research. 

Personal information may also be shared between Us and Our related and affiliated companies located in Australia.

Third parties to whom We have disclosed Your personal information may contact You directly to let You know they have collected Your personal information and to give You information about their privacy policies. 

d) Other uses and disclosures 

We may use and disclose Your personal information for other purposes explained at the time of collection or otherwise as set out in this Policy. 

5. DO WE DISCLOSE YOUR PERSONAL INFORMATION OVERSEAS? 

Unless We have Your consent, or an exception under the Australian Privacy Principles applies, We will only disclose Your personal information to overseas recipients where We have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to Your personal information. 

In circumstances where Your information is disclosed to overseas recipients, those recipients are likely to be located in countries in the regions in which We and Our related entities and affiliates operate. 


HOW DO WE HOLD INFORMATION? 

We store Personal information in paper-based files or other electronic record keeping methods in secure databases (including trusted third party storage providers based in Australia and overseas). The original paper-based documents when they are no longer required are either archived, de-identified or securely destroyed. 

We take reasonable steps to protect Your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure. We maintain physical security over paper and electronic data stores, through locks and security systems at Our premises and maintain computer and network security, using firewalls and other security systems such as user identifiers and passwords to control access to Our computer systems. 

Our Website does not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of Our Website are encouraged to exercise care in sending personal information via the internet. 


7. HOW CAN YOU ACCESS OR SEEK CORRECTION OF YOUR PERSONAL INFORMATION? 

You are entitled to access Your personal information held by Us on request. To request access to Your personal information please contact Our privacy officer using the contact details set out below. You will not be charged for making a request to access Your personal information but You may be charged for the reasonable time and expense incurred in compiling information in response to Your request. 

We will take reasonable steps to ensure that the personal information We collect, use or disclose is accurate, complete and up-to-date. If You consider any personal information We hold about You is inaccurate, out-of-date, incomplete, irrelevant or misleading or if Your details change, You are entitled to request in writing correction of the information After receiving a request from You, We will take reasonable steps to correct Your information. 

We may decline Your request to access or correct Your personal information in certain circumstances in accordance with the Australian Privacy Principles. If We do refuse Your request, We will provide You with a reason for Our decision and, in the case of a request for correction, We will include a statement with Your personal information about the requested correction. 

8. WHAT SHOULD YOU DO IF YOU HAVE A COMPLAINT ABOUT THE HANDLING OF YOUR PERSONAL INFORMATION? 

You may contact Us at any time if You have any questions or concerns about this Policy or about the way in which Your personal information has been handled. 

You may make a complaint about privacy to the privacy officer at the contact details set out below. The privacy officer will first consider Your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to Your complaint within a week. If Your complaint requires more detailed consideration or investigation, We will acknowledge receipt of Your complaint within a week and endeavour to complete Our investigation into Your complaint promptly. We may ask You to provide further information about Your complaint and the outcome You are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved. In most cases, We will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or Our investigation may take longer, We will let You know. 

If You are not satisfied with Our response to Your complaint, or You consider that We may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the Website www.oaic.gov.au. 


9. HOW CHANGES ARE MADE TO THIS POLICY? 

We may amend this Policy from time to time, with or without notice to You. We recommend that You visit Our Website regularly to keep up to date with any changes. 


10. HOW CAN YOU CONTACT US? 

You may contact the director Mrs Aynsley Campbell via email: aynsleycampbellcreative@gmail.comor call +61 422 869 133

This Policy was last updated in October 2023.